COVID-19 Updates
COVID-19 Updates
2022 Season in Rocky Mountain National Park
As we begin our second season of expeditions in Rocky, we are optimistic about the COVID-19 outlook and have crafted our policies around keeping our participants and guides safe. We strongly recommend that all eligible participants receive a COVID-19 vaccine prior to joining an expedition. Please read the following information carefully and let us know if you have any questions.
Refund and Cancellation Policies
We have crafted a flexible and accommodating cancellation policy and adhere to the policies below. As a small company that offers personalized services, we attempt to accommodate changes when necessary and believe our policies give you the flexibility to take on big backcountry ambitions in times of uncertainty. We base our participant eligibility decisions on advice and guidelines from sources such as the Center for Disease Control, the World Health Organization, state, county, and other local health department advisories.
Multi-Day Trip Refund Policy
If you cancel a multi-day trip for any reason:
• 91 Days or more prior to the trip departure date: You will receive a credit toward a future trip in equal amount to the trip payment;
• 90 Days or less prior to the trip departure date: You will not receive a refund or trip credit.
Single Day Trip Refund Policy
If you cancel a single day trip for any reason:
• 8 Days or more prior to the trip departure date: You will receive a credit toward a future trip in equal amount to the trip payment;
• 7 Days or less prior to the trip departure date: You will not receive a refund.
Trip Credit Policy
• All multi-day and single day trip credits must be used within one year of the original trip departure date.
Covid-19 Refund Policy
Multi-Day Trips & Single Day Trips
If you have the COVID-19 illness, are experiencing symptoms or have had an exposure to COVID-19:
• 30 Days or less prior to the trip departure date, you are not eligible to participate in the trip and will be offered a credit toward a future trip in equal amount to your payment, but we cannot refund the payment.
Please read all of our Refund and Cancellation Policies on our Terms and Conditions page.
COVID-19 Protocols
We require that all participants display no COVID-19 symptoms and have no known exposure to anyone with COVID-19 thirty days (30) or less prior to the trip departure date. We will screen participants for COVID-19 symptoms prior to trip departure, and ask participants to adhere to social distancing, mask wearing, and frequent hand washing practices for thirty days (30) prior to the trip departure date. If you are unwilling to follow these requirements, we would be happy to schedule your guided adventure in the future when COVID-19 guidelines are relaxed.
If you are exposed to Covid-19 prior to your trip:
If you are exposed thirty days (30) or less prior to your trip departure date, you are not eligible to participate in the trip and will be offered a credit toward a future trip in equal amount to your payment, but we cannot refund the payment.
If you develop Covid-19 symptoms or have a positive result prior to your trip:
If you develop COVID-19 symptoms or have a positive result thirty days (30) or less prior to your trip departure date, you are not eligible to participate in the trip and will be offered a credit toward a future trip in equal amount to your payment, but we cannot refund the payment.
Before Your Trip
In addition to the expedition protocols above, we have implemented additional pre-trip protocols on our end, including:
• Using prepackaged freeze-dried meals and other individually-packaged goods exclusively for all-inclusive meal trips,
• Distributing freeze-dried meals, snacks and hot drink mixes during pre-trip orientation for all-inclusive meal trips,
• Encouraging participants to bring and use their own stoves, if possible (for guests without stoves, guides will provide boiled water),
• Encouraging participants to bring their own tents, if possible (otherwise we can recommend rental locations),
• Ensuring that all shared gear (bear cans, group tarps, etc.) are thoroughly cleaned and sanitized between expeditions,
• Asking that you continue to practice physical distancing and use of a facemark in all public spaces upon arrival in Estes Park,
• And attempting to fill our expeditions with private groups, when possible.
During Your Trip
If you develop COVID-19 symptoms during your trip, we will:
• Socially distance you from the rest of the group,
• Instruct you to wear a face covering at all times,
• And quickly and safely return to a trailhead, ending the expedition.
Participants and guides are required to abide by the following expedition practices to keep everyone safe, including:
• Daily health screenings for all participants and guides,
• Physical distancing from others who are not part of your traveling party and others recreating in the mountains,
• Mask wearing during transportation or when physical distancing is not possible (passing others on the trail),
• Frequent hand washing with soap and water, or, when not possible, alcohol-based hand sanitizer (required to bring),
• Exceptional personal hygiene and covering your mouth when coughing or sneezing,
• And avoiding touching of your eyes, nose, and mouth.
Participants will not receive refunds for an expedition that must end early due to participant health concerns or potential evacuation. We recommend purchasing trip insurance to help in the event of a trip interruption. Please read our Terms and Conditions page to better familiarize yourself with all of our policies. Thank you for being considerate of your fellow participants, guides and all other individuals in the mountains!